Refund Policy

Refund Policy – Mary Kay® Discount Outlet

Your satisfaction is important to us. If you’re not fully happy with your purchase, our refund policy is designed to be fair, transparent, and easy to follow.

Return Window

You may request a return within 60 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging. Products that have been opened, used, or damaged due to customer handling may not qualify for a refund.

How to Request a Return

To initiate a return, email info@marykayusshop.it.com with your order number, the items you wish to return, and the reason for your request. Our team will review your case and provide return instructions.

Free Returns

We offer free return shipping on eligible returns. Once your return is approved, we will provide a prepaid return label or arrange carrier pickup where available.

Refund Processing Time

After we receive and inspect your returned items, approved refunds are processed within 5–10 business days. Refunds are issued to the original payment method used at checkout.

Partial Refunds

In certain cases—such as items returned in partially used condition or missing components—we may issue a partial refund. This will be communicated clearly before any refund is finalized.

Non‑Refundable Items

For hygiene and safety reasons, certain opened personal care items may not be eligible for return unless defective upon arrival.

Need Help?

If you have questions about your refund status or need assistance with a return, contact our support team at info@marykayusshop.it.com. Visit marykayusshop.it.com for the most current refund terms.