Customer Service Policy

Customer Service Policy – Mary Kay® Discount Outlet

At Mary Kay® Discount Outlet, delivering excellent customer service is central to our brand. This policy outlines how we support you before, during, and after your purchase.

Service Availability

Our customer service team is available via email at info@marykayusshop.it.com. We aim to respond to all inquiries within 24–48 business hours.

Order Assistance

We assist with order placement, product recommendations, payment issues, shipping updates, and post‑delivery concerns. When contacting us, please provide your order number and relevant details so we can resolve matters efficiently.

Product Guidance

While we do not provide personalized dermatological advice, our team can clarify product descriptions, usage guidance, and compatibility information to help you make informed choices.

Issue Resolution

If you receive a damaged, defective, or incorrect item, notify us promptly. We will review your case and offer a suitable resolution, which may include replacement, refund, or store credit, in line with our Refund Policy.

Communication Standards

We are committed to respectful, professional communication. We expect the same courtesy from our customers. Abusive language or harassment will not be tolerated and may result in restricted access to our services.

Continuous Improvement

Your feedback helps us improve. We welcome suggestions related to product selection, website usability, and overall service quality.

Escalations

If your concern is not resolved to your satisfaction, you may request escalation by replying to your support thread or emailing support@marykayusshop.it.com. We take all escalations seriously and will work toward a fair outcome.

For ongoing updates and service information, visit marykayusshop.it.com.